Coconut

Security, Privacy and Terms

The ultimate accounting and tax tool for self-employed people.

About Coconut

About

Price Plans for Coconut

Feb 2023 Pricing Update

Add a payment method for the first time or view the payment method you currently use for your Coconut subscription and change it.

How To View and Update Your Coconut Subscription Payment Details

Refer your friends to both get a month free on Coconut!

How to Refer a Friend

Here's how you can cancel your subscription or close your account

Cancel My Subscription

If you have a discount code that you'd like to use, please refer to this article.

How do I enter a discount code?

Subscriptions

Where to find statements for your closed Coconut current account in the app and how to download them

Exporting Statements for Closed Coconut Current Accounts

How to request the balance in your closed account be sent to you

What if There’s a Balance in My Closed E-money account?

Has someone paid you? Now that we've closed all current accounts, what happens if a payment is accidentally sent to a closed account?

Payments & Refunds Sent to Closed Coconut Current Accounts

Legacy Users

Do you have any questions about Coconut and GDPR?

GDPR at Coconut

Making requests for the information we hold about you under GDPR

Data Requests

Privacy

How to get started & log in. Forgot your 5 digit code? Not receiving a 6 digit code? Changed your mobile phone number? New device?

Having Trouble Logging in to the App or Getting Started?

How to update your preferred name, along with your login and contact details, including your email address and mobile phone number

Updating Your Personal Profile

We use Truelayer to securely connect your current accounts and credit cards to Coconut.

Truelayer

Is connecting my bank account(s) to Coconut safe?

Is Coconut and Open Banking Safe?

A deep dive into our security practices here at Coconut.

Data Security at Coconut

Security

Where to send complaints, how we'll handle them, and what to do if you're not satisfied.

I Want to Raise a Complaint

Complaints

Contacting our support team if you need anything

Getting Help

Get in Touch

Back to Main Site

Find answers and get help from Intercom Support and Community Experts

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