Security, Privacy and Terms

Find out how we keep you protected

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12 articles in this collection
Written by Adam Goodall, Allistair, Eva and 2 others

Protecting Money

Keeping my account/card safe

Some best practices about how to keep your money safe.

Written by Adam Goodall
Updated over a week ago

Scams to watch out for when setting up a new payee

Here's an overview of the main bank transfer scams to be aware of, and how to protect yourself from becoming a victim.

Written by Chiara
Updated over a week ago

Protecting your funds

Funds are held in a segregated account with Barclays bank, protected under the FCA's safeguarding rules.

Written by Eva
Updated over a week ago

Protection Against Card Fraud

Learn about the controls and measures we have in place to prevent and protect against fraudulent use of your card

Written by Eva
Updated over a week ago

Everything you need to know about the risk of fraud

How to protect yourself against fraud and what we're are doing about it

Written by Steff
Updated over a week ago

Coconut and Chargebacks

Debit card purchases are protected through Mastercard's chargeback scheme.

Written by Eva
Updated over a week ago

Privacy

Ensuring your privacy

We are committed to protecting and respecting your privacy.

Written by Adam Goodall
Updated over a week ago

Security

Coconut and security

A deep dive into our security practices here at Coconut.

Written by Allistair
Updated over a week ago

Data

Coconut and GDPR

Written by Eva
Updated over a week ago

Coconut and GDPR

An update on the changes we've made for the new data protection regulations that came into force on 25th May 2018

Written by Eva
Updated over a week ago

Data Requests

Making requests for the information we hold about you under GDPR

Written by Adam Goodall
Updated over a week ago

Complaints

I want to raise complaint

Where to send complaints, how we'll handle them, and what to do if you're not satisfied.

Written by Adam Goodall
Updated over a week ago