Security, Privacy and Terms
Find out how we keep you protected
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12 articles in this collection
Written by Adam Goodall, Allistair, Eva and 2 others
Written by Adam Goodall, Allistair, Eva and 2 others
Protecting Money
How do I keep my account/card safe?
Some best practices about how to keep your money safe.
Written by Adam Goodall
Updated over a week ago
Updated over a week ago
I’m setting up a new payee - what scams should I watch out for?
Here's an overview of the main bank transfer scams to be aware of, and how to protect yourself from becoming a victim.
Written by Chiara
Updated over a week ago
Updated over a week ago
How is my money protected?
Funds are held in a segregated account with Barclays bank, protected under the FCA's safeguarding rules.
Written by Eva
Updated over a week ago
Updated over a week ago
Protection Against Card Fraud
Learn about the controls and measures we have in place to prevent and protect against fraudulent use of your card
Written by Eva
Updated over a week ago
Updated over a week ago
What do I need to know about the risk of fraud?
How to protect yourself against fraud and what we're are doing about it
Written by Steff
Updated over a week ago
Updated over a week ago
What's a Chargeback?
Debit card purchases are protected through Mastercard's chargeback scheme.
Written by Eva
Updated over a week ago
Updated over a week ago
Data
Is Coconut GDPR compliant?
We sure are.
Written by Eva
Updated over a week ago
Updated over a week ago
Coconut and GDPR?
An update on the changes we've made for the new data protection regulations that came into force on 25th May 2018
Written by Eva
Updated over a week ago
Updated over a week ago
How do I request to see what data you hold about me?
Making requests for the information we hold about you under GDPR
Written by Adam Goodall
Updated over a week ago
Updated over a week ago