I Want to Raise a Complaint

Where to send complaints, how we'll handle them, and what to do if you're not satisfied.

Updated over a week ago

If our service doesn't meet your expectations, or if our team is unable to resolve any issues you have with the service, you can raise a complaint with us. 

You can raise a complaint by emailing us at [email protected].  

We treat complaints very seriously and we’ll acknowledge that we’ve received them within 5 working days. You will be assigned a Complaints Manager who will handle your case, work towards a resolution and keep you informed throughout. Our aim is to resolve the matter and come back to you as quickly as possible but please allow a maximum of 15 calendar days.

Financial Ombudsman Service

If we fail to resolve your complaint, you can get in touch with the Financial Ombudsman Service (FOS). You can write to them at Exchange Tower, London E14 9SR, or call them on 0800 023 4 567.  You can find more information about the FOS here.

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