Security, Privacy and Terms

Find out how we keep you protected

20 articles in this collection
Written by Adam Goodall, Eva, Kayleigh and 1 other

About

About Coconut

The ultimate accounting and tax tool for self-employed people.

Written by Adam Goodall
Updated over a week ago

Downloading Coconut

Where can I download the Coconut app from and can I use Coconut if I'm not in the UK?

Written by Kayleigh
Updated over a week ago

How to Refer a Friend

Refer your friends to both get a month free on Coconut!

Written by Eva
Updated over a week ago

Subscriptions

Price Plans for Coconut

Where to find details on our price plans

Written by Adam Goodall
Updated over a week ago

How To View and Update Your Coconut Subscription Payment Details

Add a payment method for the first time or view the payment method you currently use for your Coconut subscription and change it.

Written by Kayleigh
Updated over a week ago

Cancel My Subscription

If you're thinking of leaving us, here's how you can cancel your subscription

Written by Adam Goodall
Updated over a week ago

Current Account Users (Legacy)

Continuing to Use Coconut for Accounting and Tax

How to continue to use Coconut for accounting and tax without a Coconut current account

Written by Eva
Updated over a week ago

Exporting Statements for Closed Coconut Current Accounts

Where to find statements for your closed Coconut current account in the app and how to download them

Written by Kayleigh
Updated over a week ago

What if There’s a Balance in My Closed E-money account?

How to request the balance in your closed account be sent to you

Written by Kayleigh
Updated over a week ago

Payments & Refunds Sent to Closed Coconut Current Accounts

Has someone paid you? Now that we've closed all current accounts, what happens if a payment is accidentally sent to a closed account?

Written by Kayleigh
Updated over a week ago

Closing My Account

We closed all Coconut current accounts during the period Jun-Sep 2022

Written by Eva
Updated over a week ago

Privacy

GDPR at Coconut

Do you have any questions about Coconut and GDPR?

Written by Adam Goodall
Updated over a week ago

Data Requests

Making requests for the information we hold about you under GDPR

Written by Adam Goodall
Updated over a week ago

Security

Having Trouble Logging in to the App or Getting Started?

How to get started & log in. Forgot your 5 digit code? Not receiving a 6 digit code? Changed your mobile phone number? New device?

Written by Kayleigh
Updated over a week ago

Updating Your Personal Profile

How to update your preferred name, along with your login and contact details, including your email address and mobile phone number

Written by Kayleigh
Updated this week

Truelayer

We use Truelayer to securely connect your current accounts and credit cards to Coconut.

Written by Eva
Updated over a week ago

Is Coconut and Open Banking Safe?

Is connecting my bank account(s) to Coconut safe?

Written by Steff
Updated over a week ago

Data Security at Coconut

A deep dive into our security practices here at Coconut.

Written by Adam Goodall
Updated over a week ago

Complaints

I Want to Raise a Complaint

Where to send complaints, how we'll handle them, and what to do if you're not satisfied.

Written by Adam Goodall
Updated over a week ago

Get in Touch

Getting Help

Contacting our support team if you need anything

Written by Adam Goodall
Updated yesterday