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Security, Privacy and Terms
Security, Privacy and Terms
Find out how we keep you protected
+1
19 articles in this collection
Written by
Adam Goodall,
Eva,
Kayleigh
and 1 other
About
About Coconut
The ultimate accounting and tax tool for self-employed people.
Written by
Adam Goodall
Updated over a week ago
Subscriptions
Price Plans for Coconut
Where to find details on our price plans
Written by
Adam Goodall
Updated over a week ago
How To View and Update Your Coconut Subscription Payment Details
Add a payment method for the first time or view the payment method you currently use for your Coconut subscription and change it.
Written by
Kayleigh
Updated over a week ago
How to Refer a Friend
Refer your friends to both get a month free on Coconut!
Written by
Eva
Updated over a week ago
Cancel My Subscription
If you're thinking of leaving us, here's how you can cancel your subscription
Written by
Adam Goodall
Updated over a week ago
Legacy Users
Continuing to Use Coconut for Accounting and Tax
How to continue to use Coconut for accounting and tax without a Coconut current account
Written by
Eva
Updated over a week ago
Exporting Statements for Closed Coconut Current Accounts
Where to find statements for your closed Coconut current account in the app and how to download them
Written by
Kayleigh
Updated over a week ago
What if There’s a Balance in My Closed E-money account?
How to request the balance in your closed account be sent to you
Written by
Kayleigh
Updated over a week ago
Payments & Refunds Sent to Closed Coconut Current Accounts
Has someone paid you? Now that we've closed all current accounts, what happens if a payment is accidentally sent to a closed account?
Written by
Kayleigh
Updated over a week ago
Closing My Account
We closed all Coconut current accounts during the period Jun-Sep 2022
Written by
Eva
Updated over a week ago
Privacy
GDPR at Coconut
Do you have any questions about Coconut and GDPR?
Written by
Adam Goodall
Updated over a week ago
Data Requests
Making requests for the information we hold about you under GDPR
Written by
Adam Goodall
Updated over a week ago
Security
Having Trouble Logging in to the App or Getting Started?
How to get started & log in. Forgot your 5 digit code? Not receiving a 6 digit code? Changed your mobile phone number? New device?
Written by
Kayleigh
Updated over a week ago
Updating Your Personal Profile
How to update your preferred name, along with your login and contact details, including your email address and mobile phone number
Written by
Kayleigh
Updated over a week ago
Truelayer
We use Truelayer to securely connect your current accounts and credit cards to Coconut.
Written by
Eva
Updated over a week ago
Is Coconut and Open Banking Safe?
Is connecting my bank account(s) to Coconut safe?
Written by
Steff
Updated over a week ago
Data Security at Coconut
A deep dive into our security practices here at Coconut.
Written by
Adam Goodall
Updated over a week ago
Complaints
I Want to Raise a Complaint
Where to send complaints, how we'll handle them, and what to do if you're not satisfied.
Written by
Adam Goodall
Updated over a week ago
Get in Touch
Getting Help
Contacting our support team if you need anything
Written by
Adam Goodall
Updated over a week ago