All Coconut e-money accounts were closed during the period Jun-Sep 2022 and all balances have been returned to customers where possible. You may have just realised that there's a balance in your closed e-money account, but don't know what to do to have your funds sent back to you.

If you believe there's a balance in your now closed e-money account, please get in touch with the team via email at [email protected].

Once the support team have confirmed that there is a balance in your closed e-money account, they'll be able to provide you with best next steps to retrieve your funds. We'll just need some details from you first.

Please note that as of 30th Sept 2022, our payments partner, PPS, will be processing any requests to return balances. Once you have confirmed any relevant info with our support team, PPS will take care of returning your funds to your nominated account.

You may be required to complete identity verification and you will be asked to provide a bank statement to confirm the details you wish your remaining balance to be sent to.

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