Issues Connecting Santander

Tips if you're struggling to connect your Santander account to Coconut

Updated over a week ago

Santander supports connecting both personal and business bank accounts to Coconut.

Unfortunately, the Santander mobile app can have issues, particularly when granting access to business accounts.

If you find that your business account is not available as an option to connect to Coconut from the Santander app, the following process can help:

1. Use Coconut Web (recommended)
Connect your Barclays account over on Coconut Web instead of via the app. This will use the Barclays Web flow instead, which works better than their mobile app when you have multiple accounts.

Once you've logged in to Coconut Web, head to your 'Bank feeds' tab > click 'Add account', and go through the flow to set up your Barclays account(s).

2. Delete the Santander mobile app
Alternatively, you can try this method (albeit slightly inconvenient):

  1. First, delete the Santander banking app from your smart phone (you'll add this back later.

  2. Now, complete the bank connection flow using Coconut as before.

  3. This time, you'll be directed to the Santander website instead of the mobile app.

  4. Login to the Santander website and complete the authentication.

  5. You should be able to now select from all your accounts, including business accounts.

  6. Once you've successfully connected the account, you can safely reinstall the Santander app on your phone.

Link to reinstall the Santander app:
โ€‹Apple App Store | Google Play Store

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