We manage most of our support through digital channels - this lets us keep track of everything, helping us to rapidly collect your feedback, monitor how well we're doing, and constantly improve our service. This is how you can reach us:
- Chat to our team through the app in real-time.
- You can email us at [email protected].
- Finally, we have a line just for emergencies, which is +44 (0) 808 169 9928 - if you need to speak to our team about a non-emergency, please chat to us via the app or send us an email so we can keep this line available.
Our Customer Support team works 9am until 6pm Monday to Friday, and 10am to 4pm on Saturdays. Outside of these hours, you can still get in touch with us through the methods above, and we'll respond as soon as we can.
During office hours, you'll have the option to speak to one of our team or leave a message for someone to call you back. If you reach the voicemail option at any time, please leave a message with your name and the nature of your issue; our team will be notified immediately and we'll work quickly to respond to urgent issues.