1. You’ll need to choose the new bank you want to use.

We’ve set out the two exclusive offers with Monzo and Tide that we’ve negotiated for you on this page. And of course, if you don’t choose Monzo or Tide, you’ll still be able to connect any bank account or credit card to Coconut.

2. Open your new bank account.

You can see both the Monzo and Tide offers that we’ve negotiated for you on this offer page.

If you choose Monzo, make sure you sign up via the Monzo webpage linked to on the offer page, using the mobile number you use for Coconut. This way Monzo will know you came from Coconut.

If you choose Tide, sign up via the Tide webpage linked to from the offer page and Tide will know you came from Coconut. If for any reason you sign up directly from the Tide app, or any other Tide webpage, no problem: just enter the promo code COCONUTX1 at sign up.

If you can’t use the same mobile number (for Monzo) or forget to use the correct links or promo code, just let our team at [email protected] know and we can tell the bank about you.

Your new bank will take you through a swift onboarding process that may take as little as a few minutes. They’ll need things like IDs, proofs of address etc.

3. When your new bank account is live, connect it to Coconut via open banking to claim your ‘6 months for £1’ offer from Coconut.

Check out this guide to connecting your new bank account to your Coconut app.

Your new bank account will appear in your Transactions tab. Simply swipe across to view it.

If you already pay a monthly subscription to Coconut, we will automatically apply the ‘6 months for £1 a month’ offer when we see you connect any bank account to Coconut before 31 July 2022.

If you are on our free banking tier and don’t already pay a monthly subscription to Coconut, Coconut will continue to be free for you to use until 30 June 2022, but we’ll apply the ‘6 months for £1 a month’ offer when we see you connect any bank account to Coconut before 31 July 2022.

After 30 June 2022, you’ll need to have a valid payment method in place that isn’t a Coconut direct debit or your Coconut debit card to continue to access Coconut after that date.

You can view and update your payment method by heading to the 'More' tab > tapping 'Your Plan' > 'Manage my plan' > then selecting 'Payment Methods'.

4. Make sure you complete the steps with Monzo and Tide to claim your bank offer with them.

To get Tide’s £50 cashback paid into your Tide account, and free UK bank transfers for 1 year, you need to pay at least £1 into your new Tide bank account.

To get 3 months of Monzo Business Pro for free, you’ll need to spend something on your new Monzo debit card.

To put funds into your new bank account, just make a bank transfer as normal from the Coconut app to your new Tide or Monzo account.

If you're using an iOS device, you can tap 'Make a Payment' from your home screen or head to the 'More' tab and select 'Make a payment' and follow the prompts.

If you're using an Android device, head to your 'More' tab and then select 'Make a payment' and follow the prompts.

5. Complete this switching checklist well before 30 June 2022 to avoid disruption to you or your clients.

Once you’ve completed steps 1-4 and your new bank account is up-and-running and connected back to Coconut, make sure you do the following things by 30th June:

​​✅ Ensure your clients are informed of your new bank account details.

Firstly, you can check your account details in-app once you’ve connected your new account to Coconut.

Head to your 'Transactions' tab, swipe across the top of the screen until you get to your new provider, then tap on the account icon for your new provider. Here you’ll see your account number and sort code.

As well as ensuring you have the correct details on your invoices (please see steps below), it’s also a great idea to email your clients to let them know that they’ll need to update any records they have for you.

Here’s a handy email template:

"Hi Client Name,

I am emailing to inform you that I am no longer using the bank details which were shared with you on earlier invoices, of account number [Coconut account number] sort code [Coconut sort code].

The above-mentioned account details will not be valid from [DATE].

My new account details are as follows:

Account Holder’s Name: [Your Name]

Bank Name: [Name of your new provider]

Account Number: [Your new account number]

Sort Code: [Your new sort code]

I realise this is a big change, thank you in advance for updating the details you have for me. Please message me directly on WhatsApp or text to confirm that I’ve requested this if you have any concerns."

✅ Make sure all future Coconut invoices you send have your new bank details.

To do this, you'll need to ensure you're selecting the correct account to be paid. You'll find this under 'Payment options' as one of the final steps to creating an invoice.

✅ Try to get older invoices paid as soon as possible.

Bank transfers that arrive in your Coconut account after 30th June will be returned to the sender—so if it seems unlikely that a client will pay before then, you’ll need to give them your new sort code and account number.

You can check which of your invoices are unpaid by heading to the 'Invoices' tab. Here you'll see a list of your draft and unpaid invoices. Here's an article for more on managing your invoices.

✅ Your Coconut current account must be at £0 by 30 June.

That includes moving all money out of your Coconut ‘Vault’ if you use one to set aside money for tax.

After 30 June you’ll have to fill out a form to tell us where to send any remaining funds.

✅ Move your direct debits and standing orders across to your new account.

All your Direct Debits are viewable in the Coconut app by heading to the 'More' tab > then tapping 'Direct Debits'.

You cannot see a list of Standing Orders or scheduled payments from the Coconut app, but you can email [email protected] or contact us via chat in the app to request a list.

✅ Change your payment details on any software and other subscriptions.

A good tip is: look for regular payments in your Coconut current account transaction history over the past 2-3 months, and note down where you’re using a Coconut debit card or direct debit to make recurring payments.

And remember: we’re here to help. Any questions email [email protected] or chat to us in the app.

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