Depending on your Coconut subscription, each month you get an allowance of categorised transactions. This article explains how these limits work:
How do I see the transaction categorisation limit on my plan?
To see the limit on your plan, check out the ‘Your plan’ area in the More tab of your Coconut app. Here you’ll find all the features and allowances on your subscription, as well as upgrade options.
What happens when I go over my transaction categorisation limit?
If you go over your transaction limit in a given calendar month, any transactions over the limit will be highlighted in your app. From there, you can upgrade your plan to increase your limit and continue to categorise your transactions.
If I exceed my limit, can I manually add a category?
When you go over the categorisation in a given month, you won’t be able to add a category to transactions over the limit until you upgrade to a subscription with higher allowances.
I have a Coconut current account, will my payments be affected?
Don’t worry, the transaction categorisation limit does not affect your ability to make and receive payments or use your Coconut debit card. It’s just that you won’t have tax categories applied to these transactions until you update your subscription.
What happens when I upgrade?
You can do this really easily in-app, by heading to More > Your Plan > Show upgrade options. Once you’ve upgraded; your limit will be increased, and the app will instantly update any previously uncategorised transactions using our automated categorisation engine.
What dates does the monthly limit apply to?
The limits apply to each calendar month, starting on the 1st of each month (so it’s not based on the date that your subscription is billed).
Does the limit reset each month?
The limit is applied separately to each month that you use Coconut. So if you have any transactions over your limit in a given month will remain over the limit until you upgrade your subscription.
I’m only slightly over the limit this month, can I upgrade then downgrade straight after?
Yes, if you’re over the limit but don’t expect that to happen again, you can upgrade for one month, and then request a downgrade the following month. Whilst upgraded, if you start using any features that are available in higher-tier plans, you’ll lose access to these when you downgrade.
Does the limit apply to my initial sync of transactions of accounts I connect to Coconut?
No, the limits only apply to transactions that you sync to your account after you’ve connected them, so the limits won’t apply to your initial imports. To find more about how to connect your external accounts, simply check our article here .
Does the limit apply if I connect my personal account to Coconut?
The categorisation limits only apply to business transactions, so if you connect your personal accounts, transactions will only contribute to the limits if you mark them as business transactions. Note that all transactions through business accounts (including Coconut current accounts) contribute to the limit, even if you mark them as personal.
Do Coconut current account fee transactions count towards the limit?
No. ATM, cash deposit, FX and transfer fees don’t contribute towards your monthly limits (your monthly subscription payment still counts though).
What if I recategorise my transactions?
You can re-categorise as much as you like. Each transaction will only count once towards the monthly limit, no matter how many times you recategorise it.
What are the limits on the latest plans?
If you’re a new customer you can find the latest plans here, which include the transaction limits for each plan. Existing customers can view their limits in the ‘Your plan’ section in the More tab in the Coconut app.
If you have another question that is not listed above, please get in touch with the support team via chat or email.