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Making and Receiving Payments
Making and Receiving Payments
Making bank transfers, card payments, Direct Debits, cash and more
+1
27 articles in this collection
Written by
Adam Goodall,
Eva,
Steff
and 1 other
Bank Transfers
Different types of bank transfers
Are BACS, CHAPS and Faster payments the same as bank transfers?
Written by
Eva
Updated over a week ago
Pending Payments
What does a pending payment mean?
Written by
Steff
Updated over a week ago
Setting up Standing Orders and Scheduled Payments
Here's a guide to setting up standing orders or recurring/scheduled payments in the app
Written by
Eva
Updated over a week ago
Processing time for Bank transfers
Payments are processed through the UK Faster Payments network.
Written by
Adam Goodall
Updated over a week ago
Increasing your Daily Payment Limit
Why we have a daily payment out limit, and how to increase it.
Written by
Chiara
Updated over a week ago
Confirmation of Payee
Details on the new account name checking service launched in June 2020 to combat bank fraud.
Written by
Adam Goodall
Updated over a week ago
Card Payments
Card acceptance
Pretty much anywhere you see the Mastercard logo.
Written by
Adam Goodall
Updated over a week ago
Restrictions on card purchases
There are some restrictions to help protect our customers from fraud.
Written by
Adam Goodall
Updated over a week ago
Limits for purchases on my Coconut card
To help protect you from fraud, we have certain limits in place. Check out this article for more details.
Written by
Eva
Updated over a week ago
Getting around with Coconut and Uber
Tips for using your Coconut card to pay for Uber rides
Written by
Eva
Updated over a week ago
FX/conversion for card spend overseas
We use the Mastercard rate to calculate conversion from GBP when you spend using your Coconut card
Written by
Eva
Updated over a week ago
Sharing my card details directly with a merchant to complete my purchase
Sharing your card details with a merchant for them to complete a purchase on your behalf
Written by
Eva
Updated over a week ago
Requesting a Chargeback
I'd like to dispute a transaction and want to know what Chargebacks are and how they work
Written by
Eva
Updated over a week ago
I don't recognise this transaction
Unfamiliar transaction? If you think you've been a victim of fraud, get in touch with us.
Written by
Eva
Updated over a week ago
I'd like to dispute a transaction
If there's a transaction you'd like to dispute, get in touch!
Written by
Eva
Updated over a week ago
My card PIN's blocked
Head to an ATM that offer PIN unblock services
Written by
Adam Goodall
Updated over a week ago
Direct Debits
Why am I seeing a Direct Debit to PayPal?
Have you noticed a direct debit/ payment sent to PayPal that doesn't ring any bells? This is why you may not remember setting this up.
Written by
Steff
Updated over a week ago
Setting up Direct Debits
Giving instructions to merchants to take money from your account by Direct Debit.
Written by
Adam Goodall
Updated over a week ago
Direct Debits protection
Direct Debits are protected by the Direct Debit Guarantee
Written by
Adam Goodall
Updated over a week ago
Canceling a Direct Debit
Cancel Direct Debits straight from your Coconut app
Written by
Adam Goodall
Updated over a week ago
Cash Withdrawals and deposits
Cash withdrawals
You can withdraw up to £500 per day, and there's a £1 fee.
Written by
Adam Goodall
Updated over a week ago
Depositing cash into my account
Yes, you can! Just head to any Post Office in the UK
Written by
Eva
Updated over a week ago
Other Payments
Paying in cheques
Since we're branchless, paying in cheques requires a workaround for now
Written by
Eva
Updated over a week ago
IBANs & International Payments
What to do if you need an IBAN to receive foreign payments
Written by
Eva
Updated over a week ago
Using TranferWise to make a payment from your Coconut account
A guide to using TransferWise to make an international payment from Coconut
Written by
Eva
Updated over a week ago
Paying your credit card bill with Coconut
Check out this article for guidance on paying your credit card bill
Written by
Eva
Updated over a week ago
PayPal transaction fees
For each transaction paid with PayPal a transaction fee will be charged by PayPal.
Written by
Eva
Updated over a week ago