Making and Receiving Payments

Making bank transfers, card payments, Direct Debits, cash and more

27 articles in this collection
Written by Adam Goodall, Eva, Steff and 1 other

Bank Transfers

Different types of bank transfers

Are BACS, CHAPS and Faster payments the same as bank transfers?

Written by Eva
Updated over a week ago

Pending Payments

What does a pending payment mean?

Written by Steff
Updated over a week ago

Setting up Standing Orders and Scheduled Payments

Here's a guide to setting up standing orders or recurring/scheduled payments in the app

Written by Eva
Updated over a week ago

Processing time for Bank transfers

Payments are processed through the UK Faster Payments network.

Written by Adam Goodall
Updated over a week ago

Increasing your Daily Payment Limit

Why we have a daily payment out limit, and how to increase it.

Written by Chiara
Updated over a week ago

Confirmation of Payee

Details on the new account name checking service launched in June 2020 to combat bank fraud.

Written by Adam Goodall
Updated over a week ago

Card Payments

Card acceptance

Pretty much anywhere you see the Mastercard logo.

Written by Adam Goodall
Updated over a week ago

Restrictions on card purchases

There are some restrictions to help protect our customers from fraud.

Written by Adam Goodall
Updated over a week ago

Limits for purchases on my Coconut card

To help protect you from fraud, we have certain limits in place. Check out this article for more details.

Written by Eva
Updated over a week ago

Getting around with Coconut and Uber

Tips for using your Coconut card to pay for Uber rides

Written by Eva
Updated over a week ago

FX/conversion for card spend overseas

We use the Mastercard rate to calculate conversion from GBP when you spend using your Coconut card

Written by Eva
Updated over a week ago

Sharing my card details directly with a merchant to complete my purchase

Sharing your card details with a merchant for them to complete a purchase on your behalf

Written by Eva
Updated over a week ago

Requesting a Chargeback

I'd like to dispute a transaction and want to know what Chargebacks are and how they work

Written by Eva
Updated over a week ago

I don't recognise this transaction

Unfamiliar transaction? If you think you've been a victim of fraud, get in touch with us.

Written by Eva
Updated over a week ago

I'd like to dispute a transaction

If there's a transaction you'd like to dispute, get in touch!

Written by Eva
Updated over a week ago

My card PIN's blocked

Head to an ATM that offer PIN unblock services

Written by Adam Goodall
Updated over a week ago

Direct Debits

Why am I seeing a Direct Debit to PayPal?

Have you noticed a direct debit/ payment sent to PayPal that doesn't ring any bells? This is why you may not remember setting this up.

Written by Steff
Updated over a week ago

Setting up Direct Debits

Giving instructions to merchants to take money from your account by Direct Debit.

Written by Adam Goodall
Updated over a week ago

Direct Debits protection

Direct Debits are protected by the Direct Debit Guarantee

Written by Adam Goodall
Updated over a week ago

Canceling a Direct Debit

Cancel Direct Debits straight from your Coconut app

Written by Adam Goodall
Updated over a week ago

Cash Withdrawals and deposits

Cash withdrawals

You can withdraw up to £500 per day, and there's a £1 fee.

Written by Adam Goodall
Updated over a week ago

Depositing cash into my account

Yes, you can! Just head to any Post Office in the UK

Written by Eva
Updated over a week ago

Other Payments

Paying in cheques

Since we're branchless, paying in cheques requires a workaround for now

Written by Eva
Updated over a week ago

IBANs & International Payments

What to do if you need an IBAN to receive foreign payments

Written by Eva
Updated over a week ago

Using TranferWise to make a payment from your Coconut account

A guide to using TransferWise to make an international payment from Coconut

Written by Eva
Updated over a week ago

Paying your credit card bill with Coconut

Check out this article for guidance on paying your credit card bill

Written by Eva
Updated over a week ago

PayPal transaction fees

For each transaction paid with PayPal a transaction fee will be charged by PayPal.

Written by Eva
Updated over a week ago