Making and Receiving Payments

Making bank transfers, card payments, Direct Debits, cash and more

22 articles in this collection
Written by Adam Goodall, Eva, and Russell Dias

Bank Transfers

How long do bank transfers take?

Payments are processed through the UK Faster Payments network.

Written by Adam Goodall
Updated over a week ago

How do I set up Standing Orders and Scheduled Payments?

Here's a guide to setting up standing orders or recurring/scheduled payments in the app

Written by Eva
Updated over a week ago

Card Payments

Is my card accepted everywhere?

Pretty much anywhere you see the Mastercard logo.

Written by Adam Goodall
Updated over a week ago

Are there any restrictions on card purchases?

There are some restrictions to help protect our customers from fraud.

Written by Adam Goodall
Updated over a week ago

What are the limits for purchases on my Coconut card?

To help protect you from fraud, we have certain limits in place. Check out this article for more details.

Written by Eva
Updated over a week ago

Getting around with Coconut and Uber

Tips for using your Coconut card to pay for Uber rides

Written by Eva
Updated over a week ago

What is the FX/conversion for card spend overseas?

We use the Mastercard rate to calculate conversion from GBP when you spend using your Coconut card

Written by Eva
Updated over a week ago

Can I share my card details directly with a merchant to complete my purchase?

Sharing your card details with a merchant for them to complete a purchase on your behalf

Written by Eva
Updated over a week ago

How does a Chargeback work?

I'd like to dispute a transaction

Written by Eva
Updated over a week ago

I don't recognise this transaction

Unfamiliar transaction? If you think you've been a victim of fraud, get in touch with us.

Written by Eva
Updated over a week ago

I'd like to dispute a transaction

If there's a transaction you'd like to dispute, get in touch!

Written by Eva
Updated over a week ago

My card PIN's blocked, now what?

Head to an ATM that offer PIN unblock services

Written by Adam Goodall
Updated over a week ago

Direct Debits

How do I set up Direct Debits?

Giving instructions to merchants to take money from your account by Direct Debit.

Written by Adam Goodall
Updated over a week ago

How are my Direct Debits protected?

Direct Debits are protected by the Direct Debit Guarantee

Written by Adam Goodall
Updated over a week ago

How do I cancel a Direct Debit?

Cancel Direct Debits straight from your Coconut app

Written by Adam Goodall
Updated over a week ago

Cash Withdrawals and deposits

What's the deal with cash withdrawals?

You can withdraw up to £500 per day, and there's a £1 fee.

Written by Adam Goodall
Updated over a week ago

Can I deposit cash into my account?

Yes, you can! Just head to any Post Office in the UK

Written by Eva
Updated over a week ago

Other Payments

How do I pay in cheques?

Since we're branchless, paying in cheques requires a workaround for now

Written by Eva
Updated over a week ago

IBANs & International Payments

What to do if you need an IBAN to receive foreign payments

Written by Eva
Updated over a week ago

Using TranferWise to make a payment from your Coconut account

A guide to using TransferWise to make an international payment from Coconut

Written by Eva
Updated over a week ago

Paying your credit card bill with Coconut

Check out this article for guidance on paying your credit card bill

Written by Eva
Updated over a week ago

PayPal transaction fees

For each transaction paid with PayPal a transaction fee will be charged by PayPal.

Written by Russell Dias
Updated over a week ago