Current Account Users (Legacy) | Coconut Help Center

How to set aside a tax amount with Vaults

Saving for tax

Written by Steff
Updated this week

About

We’re not opening any new business current accounts for a little while

Written by Eva
Updated over a week ago

Is Coconut a bank?

We're not a bank, our accounts are governed by the Electronic Money Regulations 2017.

Written by Eva
Updated over a week ago

Our banking partner, PPS

Some information about PrePay Solutions (PPS)

Written by Eva
Updated over a week ago

Fees

Coconut current account fees & limits

If you have a Coconut current account, find out about the fees & limits here

Written by Adam Goodall
Updated over a week ago

How do bank transfer fees work?

Bank transfer fees only apply to certain types of bank transfers in and out of your account.

Written by Adam Goodall
Updated over a week ago

What's the difference: Bank Transfer Fees/Allowances vs Transaction Categorisation Limits

If you have questions about our fees and your allowance, this article will help.

Written by Eva
Updated over a week ago

Your Current Account

Finding my account details

Finding your sort code and account number

Written by Adam Goodall
Updated over a week ago

Paying into my account

Pay by bank transfer to your account number and sort code.

Written by Eva
Updated over a week ago

Exporting my account statements

Export your data to CSV, OFX or PDF

Written by Adam Goodall
Updated over a week ago

Credit limit

We're not a bank, so we don't offer credit

Written by Adam Goodall
Updated over a week ago

Current Account and Card Limits

Account maximum balance and payment limits

Written by Elle
Updated over a week ago

My account is locked

Chat to our team for help.

Written by Adam Goodall
Updated over a week ago

Bank Transfers

Different types of bank transfers

Are BACS, CHAPS and Faster payments the same as bank transfers?

Written by Eva
Updated over a week ago

Setting up Standing Orders and Scheduled Payments

Here's a guide to setting up standing orders or recurring/scheduled payments in the app

Written by Eva
Updated over a week ago

Processing time for Bank transfers

Payments are processed through the UK Faster Payments network.

Written by Adam Goodall
Updated over a week ago

Increasing your Daily Payment Limit

Why we have a daily payment out limit, and how to increase it.

Written by Elle
Updated over a week ago

Confirmation of Payee

Details on the new account name checking service launched in June 2020 to combat bank fraud.

Written by Adam Goodall
Updated over a week ago

Your Debit Card

Card Delivery

How long will it take for my card to arrive and how do I activate it?

Written by Steff
Updated over a week ago

My PIN

Finding or changing your PIN, what do to if your PIN's blocked

Written by Adam Goodall
Updated over a week ago

I’ve lost my card

Block it in the app straight away, and order a replacement.

Written by Adam Goodall
Updated over a week ago

Card Payments

Card acceptance

Pretty much anywhere you see the Mastercard logo.

Written by Adam Goodall
Updated over a week ago

Pending Payments

What does a pending payment mean?

Written by Steff
Updated over a week ago

Restrictions on card purchases

There are some restrictions to help protect our customers from fraud.

Written by Adam Goodall
Updated over a week ago

Declines

Why is my card being declined?

Written by Steff
Updated over a week ago

Limits for purchases on my Coconut card

To help protect you from fraud, we have certain limits in place. Check out this article for more details.

Written by Eva
Updated over a week ago

Getting around with Coconut and Uber

Tips for using your Coconut card to pay for Uber rides

Written by Eva
Updated over a week ago

FX/conversion for card spend overseas

We use the Mastercard rate to calculate conversion from GBP when you spend using your Coconut card

Written by Eva
Updated over a week ago

Sharing my card details directly with a merchant to complete my purchase

Sharing your card details with a merchant for them to complete a purchase on your behalf

Written by Eva
Updated over a week ago

Requesting a Chargeback

I'd like to dispute a transaction and want to know what Chargebacks are and how they work

Written by Eva
Updated over a week ago

I don't recognise this transaction

Unfamiliar transaction? If you think you've been a victim of fraud, get in touch with us.

Written by Eva
Updated over a week ago

I'd like to dispute a transaction

If there's a transaction you'd like to dispute, get in touch!

Written by Eva
Updated over a week ago

Direct Debits

Setting up Direct Debits

Giving instructions to merchants to take money from your account by Direct Debit.

Written by Adam Goodall
Updated over a week ago

Direct Debits protection

Direct Debits are protected by the Direct Debit Guarantee

Written by Adam Goodall
Updated over a week ago

Why am I seeing a Direct Debit to PayPal?

Have you noticed a direct debit/ payment sent to PayPal that doesn't ring any bells? This is why you may not remember setting this up.

Written by Steff
Updated over a week ago

Cash Withdrawals and deposits

Depositing cash into my account

Yes, you can! Just head to any Post Office in the UK

Written by Eva
Updated over a week ago

Cash withdrawals

You can withdraw up to £500 per day, and there's a £1 fee.

Written by Adam Goodall
Updated over a week ago

Other Payments

Paying in cheques

Since we're branchless, paying in cheques requires a workaround for now

Written by Eva
Updated over a week ago

IBANs & International Payments

What to do if you need an IBAN to receive foreign payments

Written by Eva
Updated over a week ago

Using TranferWise to make a payment from your Coconut account

A guide to using TransferWise to make an international payment from Coconut

Written by Eva
Updated over a week ago

Paying your credit card bill with Coconut

Check out this article for guidance on paying your credit card bill

Written by Eva
Updated over a week ago

PayPal transaction fees

For each transaction paid with PayPal a transaction fee will be charged by PayPal.

Written by Eva
Updated over a week ago

Using Coconut with Third Party Services

Connecting Coconut to PayPal

Prefer using PayPal for your business expenses?

Written by Eva
Updated over a week ago

Connecting Coconut to Curve

Plus how to make sure our lovely Coconut card displays in your Curve app.

Written by Eva
Updated over a week ago

Collecting Direct Debit Payments with Coconut and GoCardless

If you're looking for a way to accept Direct Debit payments into your Coconut account, check out this article.

Written by Eva
Updated over a week ago

Protecting your funds

Keeping my account/card safe

Some best practices about how to keep your money safe.

Written by Adam Goodall
Updated over a week ago

Scams to watch out for when setting up a new payee

Here's an overview of the main bank transfer scams to be aware of, and how to protect yourself from becoming a victim.

Written by Elle
Updated over a week ago

Coconut and Chargebacks

Debit card purchases are protected through Mastercard's chargeback scheme.

Written by Eva
Updated this week

Protection Against Card Fraud

Learn about the controls and measures we have in place to prevent and protect against fraudulent use of your card

Written by Eva
Updated over a week ago

Everything you need to know about the risk of fraud

How to protect yourself against fraud and what we're are doing about it

Written by Steff
Updated over a week ago

I’ve lost my phone

Get in touch with us immediately so we can help keep your account safe.

Written by Adam Goodall
Updated over a week ago

Closing My Account

Moving your current account easily, and keep using Coconut to sort your taxes

If you have a Coconut current account, are thinking to move to a bank and still use Coconut to sort your taxes

Written by Eva
Updated over a week ago

Closing my account

Are you thinking of pausing your Coconut current account, removing your linked bank accounts from the app, or closing your account?

Written by Eva
Updated over a week ago