How does this work?

When issuing an invoice through your Coconut app, you'll see that your clients are advised to use a specific reference when paying - This correlates to the invoice number generated:

When a payment reaches your account that matches the exact invoice amount [E.g. £3,636.96] and has the correct payment reference [012] the app will automatically recognize this connection for you and automatically mark your pending invoice as paid.

This feature will now automatically apply to the following institutions [external accounts] you connect to your Coconut app:

  • Halifax

  • Santander

  • Starling

  • TSB

  • Tide

We're working on expanding this list and supporting all banks moving forward, so if you don't see your bank here then keep an eye on this page or reach out to our support team so that we can make a note to notify you when this is possible.

My Invoice hasn't been marked as paid

There are a couple of reasons why this may not automatically be marked as paid in-app:

  • The payment reference does not exactly match that stated in the invoice.

  • The payment amount differs from the invoice.

  • The payment has only just been processed, although the system is very swift please allow a few minutes for the payment to be applied.

  • You need to refresh your app by holding the screen & pulling it down.

How do I manually mark an invoice as paid?

  1. First tap on the invoice from the list of your unpaid invoices

  2. Tap on the 3 dots in the top right

  3. Tap "Mark as paid"

  4. Select a payment date and method

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