If a Direct Debit is taken from your account without your permission, you can use the Direct Debit Guarantee scheme to reclaim the amount.

You can find the official information about the scheme here.

The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit. Just so you know, it cannot be used to address contractual disputes between you and the billing organisation.‚Äč

If you want to use the scheme to try to claim back any amounts taken in error or without your permission, or if you have any questions about this, please contact our support team through the app or at [email protected], and we'll be able to help.

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