From time to time, you may find yourself paying for goods that you don’t receive, maybe they’re faulty or aren’t as described. Perhaps you’ve made a purchase that can’t be delivered, like tickets for a flight that’s later cancelled. It could be that there’s something off like a double-payment when you only expected to see one.
Speaking directly with the merchant is your best chance of resolving something like this quickly. After all, it’s in their best interest to make sure of your satisfaction and it’s likely that they’ll agree reimburse your money straight away and might even go one step further to cheer you up.
On the other hand, sometimes it’s not so easy. Chargebacks are a way of recouping the money that you shouldn’t be paying under the circumstances in which you find yourself and our role is to help you.